your trust matters
Privacy Policy
Last updated: June 12, 2026
Introduction
At Sparkles, your privacy is at the heart of everything we do. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using sparkles.pk, you agree to the practices described below.
Information we collect
- Contact details — name, phone number, email and delivery address you provide at checkout.
- Order details — items purchased, gift messages, preferred delivery date and recipient information.
- Payment information — handled securely by our payment partners; we never store your full card number.
- Usage data — pages visited, device, browser and cookies used to improve your shopping experience.
How we use your information
- To process, package and deliver your orders across Pakistan.
- To contact you via WhatsApp, call or email about your order or custom request.
- To send occasional offers, festive discounts and new collection updates — only if you opt in.
- To improve our website, products and customer service.
- To prevent fraud and comply with legal obligations.
Sharing your information
We never sell your data. We only share what's necessary with trusted partners — delivery riders, courier services, and secure payment processors — so your order reaches you safely. We may also share information when required by law.
Cookies
We use cookies to remember your cart, keep you signed in and understand how visitors use the site. You can disable cookies in your browser at any time, though some features may not work as expected.
Data security
Your data is stored on secure, encrypted servers. We follow industry best practices to protect it, but no online service can guarantee 100% security. Please keep your account password confidential.
Your rights
You can request a copy of your personal data, ask us to correct or delete it, or unsubscribe from marketing messages anytime. Just message us on WhatsApp or email hello@sparkles.pk.
Children's privacy
Sparkles is intended for customers aged 18 and above. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.
Contact us
Questions about your privacy? Reach out on WhatsApp at +92 300 1234567 or email hello@sparkles.pk. We'd love to help. 🌸